All store credit expires after 12 months from the issued date. The store credit discount code for the amount offered, and accepted, will be provided to you either via an e-mail or on a business card. Both options will have the expiry date included.

The store credit amount offered depends on the brand, condition, season, colour, size and current stock. Having a trade-in option means we need to make sure that the items we accept are of excellent condition and no unknown brands, non-listed brands or damaged items make it past our eyes. If items are brought in for trade-in brand new with tags then the specific item will receive 10% more than a pre-loved item of the same brand and same item of clothing.

The offers are final and no negotiations are available. You have the option to accept the offer made, or decline it. We will do our best to accept as many trade-ins as possible, however should there be any items we are unable to accept due to various reasons (e.g. non-listed brands, unknown brands, slightly faded items, pilled clothing, or we have an array of specific items that have been traded-in) we will happily take it off your hands, use our resources to store them and donate them to families in need by posting the items under our “Free bulk loads” on our website.
Sometimes our keen eye for details may let some items slip through with small stains or small holes or any other damage to the item. These items will not be sold as pre-loved, we will make the donation of these items to the Mums 4 Mums Cromwell events or taking them to the nearest second hand shop. Please note that this does not mean that your offered store credit will be revoked, we will accept the mistake we made.